Last Updated: 11 February 2026
Privacy Policy for Charlotte Premier Locksmith
At Charlotte Premier Locksmith, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how Charlotte Premier Locksmith, located in Charlotte, NC, collects, uses, discloses, and protects your information when you interact with our services, website, or contact us.
By using our services or website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Charlotte Premier Locksmith collects various types of information to provide and improve our locksmith services to you.
1.1 Information You Provide Directly To Us
When you request locksmith services, contact us, or fill out forms, you may provide us with personal information, including: * Contact Information: Your name, email address, phone number, and physical address (for service calls, billing, or correspondence). * Service Details: Information about the locksmith service you require, such as the type of lock, location of the property, access instructions, or specific security concerns. * Payment Information: If you make a payment directly to us, financial details such as credit card numbers or bank account information may be collected. (Note: In many cases, this is handled by secure third-party payment processors.) * Account Information: If you create an account with us, your username and password. * Communications: Records of your correspondence with us, including phone call recordings (where permitted by law and with notification), emails, or chat messages.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity through cookies and similar technologies. This may include: * Device Information: Your IP address, browser type, operating system, and device identifiers. * Usage Data: Pages you viewed, links you clicked, time spent on our site, referring URLs, and search queries. * Location Data: General geographical location inferred from your IP address.
2. How We Use Your Information
Charlotte Premier Locksmith uses the collected information for various purposes related to providing and improving our locksmith services:
* To Provide Services: To schedule, dispatch, and complete locksmith services requested by you, including emergency lockouts, lock repairs, installations, and key duplication. * To Communicate With You: To confirm appointments, provide updates on service status, respond to your inquiries, send service reminders, and communicate about your account. * To Process Payments: To process transactions for services rendered and manage billing. * To Improve Our Services: To understand how our website and services are used, gather feedback, and enhance our offerings and customer experience. * For Marketing Purposes: With your consent, or where permitted by law based on legitimate interests, to send you promotional materials, special offers, or information about new services offered by Charlotte Premier Locksmith that may be of interest to you. You can opt-out of marketing communications at any time. * For Security and Fraud Prevention: To protect our website, services, and customers from fraudulent activities and unauthorized access. * For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests. * For Internal Operations: For internal record-keeping, data analysis, and business planning.
3. How We Share Your Information
Charlotte Premier Locksmith respects your privacy and shares your information only in specific circumstances:
* With Service Providers: We may share your information with trusted third-party vendors, contractors, and service providers who perform services on our behalf, such as payment processing, website hosting, analytics, customer relationship management (CRM), and dispatch services. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. * With Locksmith Technicians: Your contact and service details will be shared with the Charlotte Premier Locksmith technicians dispatched to your location to enable them to perform the requested service. * For Legal Reasons: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe such action is necessary to protect the rights, property, or safety of Charlotte Premier Locksmith, our customers, or the public. * Business Transfers: In the event of a merger, acquisition, sale of assets, or other change of control, your information may be transferred as part of that transaction. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Protection and Security Measures
Charlotte Premier Locksmith is committed to protecting the security of your personal information. We implement a variety of technical, administrative, and physical security measures designed to safeguard your data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
* Secure Servers: Storing data on secure servers with restricted access. * Encryption: Using encryption technologies (e.g., SSL/TLS) to protect data transmitted over the internet. * Access Controls: Implementing strict access controls to limit who can access personal information. * Employee Training: Training our employees on data privacy and security best practices. * Regular Security Audits: Regularly reviewing our security practices and updating them as necessary.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Third-Party Services
Charlotte Premier Locksmith utilizes third-party services to enhance our website functionality and operations:
* Google Analytics: We use Google Analytics to collect information about how visitors use our website. This service uses cookies and similar technologies to gather data such as your IP address, pages visited, and time spent on our site. This information helps us analyze website traffic and improve user experience. You can learn more about Google's privacy practices and opt-out options by visiting the Google Privacy Policy and Google Analytics Opt-out Browser Add-on. * Payment Processors: When you make payments for our services, your payment information is typically collected and processed directly by secure third-party payment processors (e.g., credit card processing companies). Charlotte Premier Locksmith does not directly store sensitive payment card information on our servers. The privacy policy of the respective payment processor will apply to the information they collect.
6. Cookies and Tracking Technologies
Charlotte Premier Locksmith's website uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.
* What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. * How We Use Cookies: We use cookies for various purposes: * Essential Cookies: Necessary for the website to function correctly (e.g., for navigation or accessing secure areas). * Analytical/Performance Cookies: To collect information about how visitors use our website (e.g., which pages are most popular), helping us improve website performance. * Functionality Cookies: To remember choices you make (e.g., language preferences) and provide enhanced, more personal features. * Targeting/Advertising Cookies: To deliver advertisements more relevant to you and your interests, both on our site and on other websites. * Managing Cookies: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
7. Your Privacy Rights Under US State Laws
Residents of certain U.S. states, such as California (under CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Utah (UCPA), and Connecticut (CTDPA), have specific privacy rights regarding their personal information. While Charlotte Premier Locksmith operates in North Carolina, we aim to provide similar protections where feasible and legally required, especially for residents of those states:
* Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we have shared it. * Right to Correct/Rectify: You have the right to request that we correct inaccurate personal information we maintain about you. * Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, or comply with legal obligations). * Right to Opt-Out of Sale/Sharing: While Charlotte Premier Locksmith does not "sell" personal information in the traditional sense, if our practices were ever deemed to constitute a "sale" or "sharing" under applicable state law, you would have the right to opt-out. * Right to Limit Use and Disclosure of Sensitive Personal Information: For residents of states with such rights, you may have the right to limit our use and disclosure of sensitive personal information. Charlotte Premier Locksmith generally collects sensitive information only when necessary to provide the requested locksmith service (e.g., access details for a property) or for payment processing. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" details provided below. We will verify your request using reasonable methods (e.g., matching information provided in the request to information we already have).
8. Data Retention
Charlotte Premier Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The retention period for different types of data varies based on: * Service Records: Information related to completed locksmith services (e.g., invoices, work orders) is kept for operational, warranty, and financial record-keeping purposes. * Contact Information: Maintained as long as you are an active customer or to respond to ongoing inquiries. * Marketing Preferences: Retained until you opt-out or withdraw consent. * Legal Obligations: Some data may be retained for longer periods as required by law (e.g., tax records).
When your personal information is no longer needed, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. Charlotte Premier Locksmith does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will take steps to delete such information from our records.
10. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Charlotte Premier Locksmith has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Updates to This Policy
Charlotte Premier Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Charlotte Premier Locksmith Address: Westover Hills, Charlotte, NC 28208 Email: info@charlottepremierlocksmith.com
